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Service Hero™, Aquant’s new Mobile Triaging App, Empowers Repair Technicians to Become Experts in all Major Home Appliances and Brands

by Darrenlux23dWoldVent | Feb 24, 2022 | Aquant

Through our work with service organizations and subject matter experts across the globe, we found one common challenge: an ever-increasing knowledge gap.  We listened to industry demands and got right to work creating an easy-to-use, all-encompassing tool. Today,...

From Employee Engagement to a Customer-First Mindset: Lessons from Ortho Clinical Diagnostics’ Technical Solutions Lead

by Darrenlux23dWoldVent | Feb 24, 2022 | Aquant

What does it take to make customer experience a top priority in today’s service industry? We launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to discuss turning status-quo service into exceptional experiences. ...

NCR’s Technical Training Leader Talks Influencing New Products, Precision Diagnostics and More

by Darrenlux23dWoldVent | Feb 24, 2022 | Aquant

What does it take to make customer experience a top priority in today’s service industry? We launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to discuss turning status-quo service into exceptional experiences.  In a...

Cyber Alert! PLCs and the Integrator in the Middle

by Darrenlux23dWoldVent | Feb 24, 2022 | Firedome

Recently, a cyber-attack on the smart mailbox services of the Israeli postal office was published in the media. The attackers physically unlocked and opened all mailboxes remotely, exposing mail packages and boxes. The attack was due to an exploitation of an inherent...

Solving Smart City Challenges with Smart Devices

by Darrenlux23dWoldVent | Feb 24, 2022 | Firedome

Carbon reduction commitments, the COVID-19 pandemic, cost reduction and unrelenting urban growth are all mounting pressures that are contributing to cities around the world transforming their legacy infrastructure to operate as smart cities.  With numerous benefits...
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