by | Apr 27, 2023 | Aquant
Today’s service delivery culture is an on-demand one. When customers need to troubleshoot an issue or order replacement parts, they want quick and efficient solutions. And in customers’ eyes, it’s even better if organizations can offer a self-service option available...
by | Apr 24, 2023 | Aquant
Today’s service leaders have to-do lists with tall orders: Figure out how to quickly train incoming technicians to fix increasingly complex machinery… Upskill and teach new hires to be just as savvy as their more-experienced colleagues, who are retiring in waves…...
by | Apr 24, 2023 | Aquant
Why is Knowledge Management Essential for Service Operations? It’s no secret that today’s service operations teams face significant challenges: machines are more complex, an aging workforce is retiring, and the skills gap is increasing. Additionally, service leaders...
by | Mar 22, 2023 | Aquant
Shorten the service lifecycle, improve customer relationships, and reduce service costs. Here’s your six-step framework to shift your customer experience left. The concept of shifting left sounds great but how can you, as a service leader, put this concept into...
by | Mar 16, 2023 | Aquant
Shorten the service lifecycle, improve customer relationships, and reduce service costs. Over the last decade, the evolution of service has resulted in a widening gap between rising customer expectations and growing workforce challenges. Accordingly, organizations...
by | Mar 8, 2023 | Aquant
Service leaders, we’ll be frank with you: the old way of service doesn’t work, especially in today’s economically-uncertain landscape. One of the top questions that service leaders are grappling with today is, “What steps should I take to improve service outcomes...
