by | Nov 21, 2022 | Aquant
Service organizations have been battling constant change. COVID-19 continues to impact everything from supply chains to labor, and now the industry is contending with another challenge: economic uncertainty. Aquant’s 2023 Service Intelligence Benchmark Report analyzed...
by | Nov 14, 2022 | Aquant
While key performance indicators improved across service teams, average costs for field service rose 7% in 2022—keeping up with the pace of inflation. First Time Fix Rate (FTFR) has improved by 2.34%, but all the positive benefits that are typically associated with an...
by | Nov 1, 2022 | Aquant
Not having enough data is problematic. But swimming in data without actionable reports isn’t ideal, either. Service leaders and managers have no shortage of reports and dashboards. The challenging part is turning those dashboards into field service reports that drive...
by | Oct 25, 2022 | Aquant
Get the most out of your service data by using these three actionable steps to encourage accurate data entry and create a data-driven field service culture Field service organizations can’t be truly data-driven without complete, high-quality data…but achieving that is...
by | Oct 25, 2022 | Aquant
What is Field Service Management? Every day in a field service organization is busy – whether it’s scheduling sales meetings or inspecting and repairing equipment or managing the employee experience. That’s why it’s critical to have a field service management system...
by | Oct 25, 2022 | Aquant
Service organizations are already understaffed due to a labor shortage and a Baby Boomer retirement wave. “Quiet-quitting” could further impact workforce performance and the customer experience. With a little help from technology, service leaders can increase...
