by | Oct 17, 2022 | Aquant
Get the most out of your service data by using these three actionable steps to encourage accurate data entry and create a data-driven field service culture Field service organizations can’t be truly data-driven without complete, high-quality data…but achieving that is...
by | Oct 3, 2022 | Aquant
What is Field Service Management? Every day in a field service organization is busy – whether it’s scheduling sales meetings or inspecting and repairing equipment or managing the employee experience. That’s why it’s critical to have a field service management system...
by | Sep 6, 2022 | Aquant
Service organizations are already understaffed due to a labor shortage and a Baby Boomer retirement wave. “Quiet-quitting” could further impact workforce performance and the customer experience. With a little help from technology, service leaders can increase...
by | Aug 16, 2022 | Aquant
What is workforce management? Workforce management (WFM) is a set of processes that maximize workforce performance and productivity with the goal of boosting organizational performance. But what does that mean exactly? Simply put: WFM means a holistic way to ensure...
by | Aug 9, 2022 | Aquant
The future of service in the capital equipment and heavy machinery industry is rapidly evolving. Everyone – from executives to field service managers – is thinking about how to transform the way they deliver service. That’s in response to the many challenges...
by | Aug 4, 2022 | Aquant
Economists are predicting a global recession in 2023. How should companies prepare? One response is to cut costs across the board; scaling back on discretionary expenditures, reducing headcounts, or cutting digital transformation efforts. However, chief information...
