by | Aug 9, 2022 | Aquant
The future of service in the capital equipment and heavy machinery industry is rapidly evolving. Everyone – from executives to field service managers – is thinking about how to transform the way they deliver service. That’s in response to the many challenges...
by | Aug 4, 2022 | Aquant
Economists are predicting a global recession in 2023. How should companies prepare? One response is to cut costs across the board; scaling back on discretionary expenditures, reducing headcounts, or cutting digital transformation efforts. However, chief information...
by | Jul 29, 2022 | Aquant
Here’s How Top Service Leaders are Solving Them Finding it difficult to achieve service excellence? You’re not alone. COVID-19 has accelerated the speed of transformation by several years. Some organizations are ahead of the curve, but the majority are struggling to...
by | Jul 19, 2022 | Aquant
Discover what a service intelligence platform is, how it works, and how it can help improve efficiency and customer experience for service organizations of any size. Should your field service and technical support teams use service intelligence platforms? Do you know...
by | Jul 18, 2022 | Aquant
First time fix (FTF) is a standard KPI among service teams, but relying on FTF alone creates blindspots for service leaders. Most service organizations cannot measure how the workforce skills gap impacts FTF. In turn, they can’t gauge how low FTF rates drive up...
by | Jun 30, 2022 | Aquant
Looking to kickstart–and succeed in–your org’s digital transformation journey? First, you need to understand what’s working (and not working) in your organization. Only then can you plan where to allot resources, and what areas of the business need a small...
