How to Solve Your Customer Experience Gap, Plus Other Key Findings From Aquant’s 2022 Medical Device Service Benchmark Report

by | Mar 14, 2022 | Aquant

From the Great Resignation to increasingly complicated equipment, the medical device service industry is facing a number of challenges.  But according to new research from Aquant’s 2022 Medical Device Service Benchmark Report, there are additional issues to consider....

Service Hero™, Aquant’s new Mobile Triaging App, Empowers Repair Technicians to Become Experts in all Major Home Appliances and Brands

by Darrenlux23dWoldVent | Feb 24, 2022 | Aquant

Through our work with service organizations and subject matter experts across the globe, we found one common challenge: an ever-increasing knowledge gap.  We listened to industry demands and got right to work creating an easy-to-use, all-encompassing tool. Today,...

From Employee Engagement to a Customer-First Mindset: Lessons from Ortho Clinical Diagnostics’ Technical Solutions Lead

by Darrenlux23dWoldVent | Feb 24, 2022 | Aquant

What does it take to make customer experience a top priority in today’s service industry? We launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to discuss turning status-quo service into exceptional experiences. ...

NCR’s Technical Training Leader Talks Influencing New Products, Precision Diagnostics and More

by Darrenlux23dWoldVent | Feb 24, 2022 | Aquant

What does it take to make customer experience a top priority in today’s service industry? We launched the Service Intel Podcast to answer that question. In each episode, service leaders join us to discuss turning status-quo service into exceptional experiences.  In a...